At WhiteLabelZoom, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our white-label video conferencing platform.
1. Information We Collect
Personal Information
When you create an account, make a purchase, or contact us, we may collect personal information including your name, email address, billing address, payment information, and company name. We collect only the information necessary to fulfill your order and provide customer support.
Usage Data
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us improve our website and understand how users interact with our platform.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your purchase of our white-label video conferencing platform
- To send you order confirmations, product updates, and technical support communications
- To provide customer support and respond to your inquiries
- To improve our website, products, and services based on usage patterns
- To detect, prevent, and address technical issues or fraudulent activity
- To comply with legal obligations and enforce our terms of service
3. Data Sharing and Third Parties
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Payment Processors: We share payment information with trusted payment processors (such as Stripe) to complete transactions. These processors are bound by their own privacy policies and PCI compliance standards.
- Service Providers: We may share data with service providers who assist us with email delivery, analytics, and hosting, under strict confidentiality agreements.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or to protect the rights, safety, or property of WhiteLabelZoom or others.
Since WhiteLabelZoom is a self-hosted solution, the video conferencing data generated by your end users is stored on your own servers and is not collected or accessible by WhiteLabelZoom.
4. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access controls. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining your account, providing support, and complying with legal obligations. You may request deletion of your data at any time by contacting us.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out: You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
- Data Portability: You may request a machine-readable copy of your personal data that we process.
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
WhiteLabelZoom
Email: [email protected]
