At WhiteLabelZoom, we stand behind the quality of our white-label video conferencing platform. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy outlined below.
1. 14-Day Money-Back Guarantee
All purchases of WhiteLabelZoom come with a 14-day money-back guarantee. If you are not satisfied with the product for any reason, you may request a full refund within 14 calendar days from the date of purchase. No questions asked.
This guarantee applies to all product tiers and purchase types. We believe in our product and want to give you ample time to evaluate whether it meets your needs.
2. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- Your refund request must be submitted within 14 calendar days of your original purchase date
- The request must be made by the original purchaser or the account holder associated with the purchase
- You must provide the email address or order number associated with your purchase for verification
We do not require you to provide a reason for your refund request, though feedback is always appreciated and helps us improve our product.
3. How to Request a Refund
To request a refund, simply send an email to [email protected] with the following information:
- Your full name
- The email address used for the purchase
- Your order number or transaction ID
- The date of purchase
- Reason for the refund (optional but appreciated)
Our team will acknowledge your request within 1 business day and begin processing your refund promptly.
4. Refund Process
Timeline
Once your refund request is approved, we will process the refund within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution, typically an additional 3-10 business days.
Refund Method
Refunds are issued to the original payment method used at the time of purchase. If you paid by credit card, the refund will be credited back to that card. If you paid via another method, the refund will be returned through the same channel whenever possible.
Confirmation
You will receive an email confirmation once your refund has been processed. If you do not receive a confirmation within 7 business days of your request, please contact us at [email protected].
5. Non-Refundable Items
The following are not eligible for refunds:
- Purchases where the refund request is made after the 14-day guarantee period has expired
- Custom development work, consulting services, or implementation support purchased separately from the main product
- Any third-party services, hosting fees, or domain registrations that are not part of the WhiteLabelZoom product itself
If you have questions about whether a specific item qualifies for a refund, please contact us before submitting your request.
6. After a Refund
Upon receiving a refund, your license to use WhiteLabelZoom is revoked. You must discontinue use of the product and remove any deployed instances of the platform. Access to product downloads, updates, and support will be terminated.
7. Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please reach out to us:
WhiteLabelZoom
Email: [email protected]
